Student Policy

Students are fully accountable for their conduct and attendance. No food, drink (aside from water) or gum is allowed in the car. All electronic devices will be turned off and kept out of sight during classroom and Behind the Wheel instruction. Students may be dismissed from the course for misbehavior, excessive tardiness, excessive or unexcused absences, cheating, being under the influence of drugs, including alcohol, during any of the instructional phases, misuse or abuse of Traffic Safety Education equipment, vandalism of classroom furniture, or repeated and willful violation of traffic laws.

Parent involvement is critical for the student’s success. Forty hours (40) of supervised driving are required by Massachusetts RMV prior to receiving a driver’s education certificate for anyone under 18. If parents refuse to practice with the student, purchasing additional drives should be considered or they are hindering their child’s improvement.

NOTE: “the parent/guardian must have completed the 2-hr parent class before the student is able to schedule drive times!”

Upon successful completion of all tests and scheduled BTW and OBS lessons required for our program and upon the payment of tuition and fees, a Driver’s Education Certificate needed for your license will be issued.

*PLEASE NOTE: Completion of Course and presentation of Certificate does not guarantee student will pass the Massachusetts RMV Road Test.

Bens Drivers Ed

It is each student’s responsibility to schedule all of their Behind-the-Wheel driving lessons.(Not the parent). We want students to earn this license. Students can text their names and availability for the next week on 857-800-1177. A scheduler will be able to have them on the schedule.

All Behind-the-Wheel lessons must be scheduled and completed within 365 days of classroom training, or no certificate will be issued. To receive a certificate of completion, a reactivation fee of $100 must be paid, and all drives must be completed within 60 days of reactivation. Drives are conducted five days a week from 10:00am until 6:00pm.

Tops must be long enough that they can be tucked into pants or shorts and shall cover the belt line when the arms are raised above the head.
Clothing shall be loose fitting and should not expose the midriff, cleavage, bare shoulders, back, or underarm area. No tank tops, halter tops, crop tops, strapless tops, see-through garments shall be worn. Sleeveless garments must extend to the end of the shoulder.
Students may wear shorts, skorts, and skirts which are neat and whose length is no shorter than the tip of students fingers when their arms are down at their side. Must meet dress code even if leggings or tights are worn under these items.
No vulgar, revealing, obscene or otherwise inappropriate symbols, language or wording will be permitted on clothing.
Proper shoes will be worn at all times.
No spiked collars, spiked wrist bands or spiked belts will be permitted.
Pants/shorts must be worn at the waist line.
Undergarments should not be visible or worn outside the clothing.
No torn or tattered clothing that in some other way violates dress code.

If your student has any medical condition or learning disabilities that could potentially affect the learning process, please let the staff know immediately. Confidentiality will be maintained.

Refund Policies

Refund Policy

All refunds are subject to $100 administrative fee before Classroom or Behind-the-Wheel Instruction is provided. A written request is required 24 hours prior to any scheduled service. We will issue a refund within 30 days of your request. You will not be eligible for a full or partial refund once any instruction on any package has been received. All services must be completed within two years of enrollment. After 90 days, no refunds will be issued, and services will be forfeited*. Road Test sponsorship fees are strictly non refundable.

If a refund is issued, the REGULAR HOURLY RATE per hour driven will be calculated plus taxes and total deducted from the package that was purchased minus the $100 administrative fee as stated above.

Cancellation policy

Cancellation Policies for Behind-the-Wheel Lessons

If for any reason you cannot keep an appointment, a 24-hour notice is required for cancellation of all behind-the-wheel instruction. If less than 24-hour notice is given, we must assess a $80 cancellation fee for each scheduled hour. You can conveniently cancel an appointment by calling Bens Driving Academy at (857-800-1177) during business hours (no voicemails will be accepted as proper cancellation) or by sending an email to ben@bensdriving.com

Please note: Students cannot be issued a Certificate of Completion if they hold an outstanding balance

A student will be charged a $80/hr cancellation fee for the following reasons (if 24 hour notice is not given):

Arriving more than 10 minutes late for their driving lesson
Failure to appear for a scheduled driving lesson
Student does not have their original permit, glasses/contacts in their possession
Any change in pick-up/drop-off location without notice to Bens Driving Academy

A student will forfeit road test sponsorship fees for the following:

Arriving more than 2 hrs late of their notified time to arrive.
Failure to appear after being notified that their road test request has been approved
Student does not have their original permit, glasses/contacts in their possession for the exam.